Refund Policy

1) Subscriptions (ZappyCards Pro / Zappycard +)

Free trial. If you start with a 14-day free trial, you can cancel before the trial ends (day 15) and pay $0. There is nothing to refund because nothing is charged.

After a charge. Once a monthly or yearly subscription fee has been charged, we do not give pro-rata or partial refunds for unused time, except (a) where required by applicable law, or (b) under the 10-Review Guarantee described in Section 2. If you cancel, your plan stays active until the end of the period you already paid for and then stops renewing.

Billing errors. If we charged you the wrong amount or charged you twice, tell us and we will correct it.

How to cancel. From the app at Account > Manage Subscription, or by emailing support@zappycards.com. See Section 6D of our Terms of Service for the full automatic-renewal disclosure.

2) The Free Zappycards (Free Review Kit) and the 10-Review Guarantee

The kit is free. The 1 to 10 NFC review cards in the Free Review Kit are free. There is nothing to return or refund. The cards have no cash value, cannot be returned for credit, and may not be resold. If you cancel before the kit has shipped, we may cancel the shipment.

10-Review Guarantee. If your business does not get at least 10 new Google reviews within 90 days of your trial start, you can request a refund of the yearly subscription fee you paid. To qualify, your account must have linked its Google Business Profile, activated at least one card, and sent review requests to at least 100 customers through the app within the first 30 days. Request it by email to support@zappycards.com within 30 days after the end of the 90-day period. One claim per business. Fraudulent or incentivised reviews void the guarantee. The full conditions are in Section 6E of the Terms of Service.

3) Physical Card Purchases from the Store

These rules apply to NFC cards you buy at zappycards.com (not to the free kit).

• 3-month warranty. Cards are covered against defects for 3 months from delivery.
• Defective cards. If a card is defective, we will send a replacement.
• No returns of non-defective cards. We do not accept returns of cards that are not defective.
• Return shipping. Where a return is agreed, the customer pays return shipping.

4) How to Request a Refund or Replacement

Email support@zappycards.com from the email address on your account. Include your business name, the order or subscription you are asking about, and the reason. For a defective card, include a short description or photo of the problem and your shipping address.

5) Processing Time

Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to show the credit.

6) Billing Disputes: Contact Us First

If you have a problem with a charge, please contact support@zappycards.com before you dispute it with your bank or card issuer. We can usually fix it right away. Disputing a charge that you authorised and that we disclosed is a breach of our Terms of Service, and we keep records of your consent and billing activity (including IP address, timestamp, the text you accepted, and checkout and cancellation logs) that we will provide to answer a dispute.

7) Your Legal Rights

Nothing in this Refund Policy limits any right you have under applicable law that cannot be waived, including statutory consumer rights and card-dispute rights for unauthorised transactions or billing errors.

8) Contact

Questions: support@zappycards.com. See also our Terms of Service, Privacy Policy and SMS Consent Policy.

9) Governing Terms

This Refund Policy is part of our Terms of Service and forms part of the Agreement described there. The Terms, including the governing law, venue and dispute-resolution provisions in Sections 13 and 13B, apply to this Policy. If this Policy and the Terms conflict, the order of precedence in Section 14 of the Terms applies.

10) Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated Policy with a new Last updated date and, for material changes, notify you by email or in the app. A change applies to charges made after the effective date and does not reduce any refund right you already have for an earlier charge or under applicable law.